{"id":2695,"date":"2017-10-30T09:25:10","date_gmt":"2017-10-30T15:25:10","guid":{"rendered":"https:\/\/www.dallasmaids.com\/?p=2695"},"modified":"2024-05-28T19:13:05","modified_gmt":"2024-05-28T19:13:05","slug":"customer-service-tips","status":"publish","type":"post","link":"https:\/\/dallasmaids.com\/customer-service-tips\/","title":{"rendered":"Customer Service Tips"},"content":{"rendered":"\n
\"Dallas<\/figure>\n\n\n\n
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Customer Service Tips for Dallas Maids’ Happiness Team<\/h3>\n\n\n\n

When customers call us, they are NOT just buying our housecleaning services, they are buying the WHOLE Dallas Maids’ experience.<\/p>\n\n\n\n

From the first friendly phone call to the final followup quality check calls, the customer service you provide and HOW you communicate with our awesome customers is as important as the cleaning service provided in their home. Since you are an important part of the whole, people are actually buying YOU. That is why your customer service is critical.<\/p>\n\n\n\n

Here are helpful customer service tips prepared by Diana of Dallas Maids (Thank you Diana!). May these tips take your customer service to the next level.<\/p>\n\n\n\n

FIRST IMPRESSIONS LAST A LIFE TIME – they can make or break you<\/em><\/h4>\n\n\n\n

Take this opportunity to showcase your professional and social skills. Not only will this impression imprint with our customer but it will help them make a business decision as well.<\/p>\n\n\n\n

SPEAK WITH A SMILE!!<\/h4>\n\n\n\n

Speaking with a smile will make your voice sound more welcoming than usual.<\/p>\n\n\n\n

Good posture will have an impact on the sound of your voice!<\/p>\n\n\n\n

EMPATHY – the ability to understand and share the feelings of another<\/em><\/h4>\n\n\n\n

When speaking with an upset customer, take the time to acknowledge their feelings and making their issue yours (this will help your resolution and ensure the issue doesn\u2019t happen again)<\/p>\n\n\n\n

When providing a resolution, always try to give the customer a choice, this will make them feel more comfortable with the possible outcome.<\/p>\n\n\n\n

LISTENING<\/h4>\n\n\n\n

We can hear a person talk all day, but are we really listening?<\/p>\n\n\n\n

Paying attention to detail is the key to a one time resolution!<\/p>\n\n\n\n

If you are not sure, you can always repeat what the customer said just to ensure you have a clear understanding of what happened and how you can prevent it from happening again.<\/p>\n\n\n\n