{"id":3034,"date":"2018-07-19T12:02:16","date_gmt":"2018-07-19T18:02:16","guid":{"rendered":"https:\/\/www.dallasmaids.com\/?p=3034"},"modified":"2024-05-30T09:09:44","modified_gmt":"2024-05-30T09:09:44","slug":"hard-to-do-businesses-may-need-to-break-up-with-customers","status":"publish","type":"post","link":"https:\/\/dallasmaids.com\/hard-to-do-businesses-may-need-to-break-up-with-customers\/","title":{"rendered":"Hard to Do: Businesses May Need to Break Up With Customers"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"537\" src=\"https:\/\/dallasmaids.com\/wp-content\/uploads\/2018\/07\/Dallas-Maids-Hard-to-Do_-Businesses-May-Need-to-Break-Up-With-Customers-1024x537.webp\" alt=\"Dallas Maids - Hard to Do: Businesses May Need to Break Up With Customers\" class=\"wp-image-13320\" srcset=\"https:\/\/dallasmaids.com\/wp-content\/uploads\/2018\/07\/Dallas-Maids-Hard-to-Do_-Businesses-May-Need-to-Break-Up-With-Customers-1024x537.webp 1024w, https:\/\/dallasmaids.com\/wp-content\/uploads\/2018\/07\/Dallas-Maids-Hard-to-Do_-Businesses-May-Need-to-Break-Up-With-Customers-300x157.webp 300w, https:\/\/dallasmaids.com\/wp-content\/uploads\/2018\/07\/Dallas-Maids-Hard-to-Do_-Businesses-May-Need-to-Break-Up-With-Customers-768x403.webp 768w, https:\/\/dallasmaids.com\/wp-content\/uploads\/2018\/07\/Dallas-Maids-Hard-to-Do_-Businesses-May-Need-to-Break-Up-With-Customers.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><em>&#8212; AP article links &#8212;<\/em><\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a class=\"\" href=\"https:\/\/apnews.com\/amp\/f96d8e6754ed4b9e8adae8388e77e11f\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><img decoding=\"async\" width=\"44\" height=\"42\" src=\"https:\/\/www.dallasmaids.com\/wp-content\/uploads\/2018\/07\/logo-ap.jpg\" alt=\"Associated Press\" class=\"wp-image-3044\"\/><\/a><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a class=\"\" href=\"https:\/\/www.inc.com\/associated-press\/when-business-need-to-break-up-with-customers.html\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><img decoding=\"async\" width=\"115\" height=\"40\" src=\"https:\/\/www.dallasmaids.com\/wp-content\/uploads\/2018\/07\/logo-inc.png\" alt=\"Inc.\" class=\"wp-image-3046\"\/><\/a><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a class=\"\" href=\"https:\/\/www.usatoday.com\/story\/money\/usaandmain\/2018\/07\/02\/hard-do-businesses-may-need-break-up-customers\/738712002\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" width=\"227\" height=\"40\" src=\"https:\/\/www.dallasmaids.com\/wp-content\/uploads\/2018\/07\/logo-usa-today.png\" alt=\"USA Today Logo\" class=\"wp-image-3047\"\/><\/a><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"256\" height=\"40\" src=\"https:\/\/www.dallasmaids.com\/wp-content\/uploads\/2018\/07\/logo-washington-post.png\" alt=\"Washington Post\" class=\"wp-image-3048\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">Dallas Maids was featured in an article for taking care of businesses. Here&#8217;s the entire article for you to read! <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recently the owner of Dallas Maids was quoted in an Associated Press article entitled &#8220;Hard to do: Businesses may need to break up with customers&#8221; about why firing difficult customers can improve a business&#8217;s services. It was subsequently published in The Washington Post, Inc.com, USA Today, and MSN.com:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Greg Shepard, who owns Dallas Maids, a cleaning service, begins by saying, &#8220;I really want to keep you as a customer,&#8221; and outlines what he and the person need to do to keep working together. But he isn&#8217;t sorry when an unhappy customer chooses to move on.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shepard recalls a time when a staffer was in a car accident en route to a job, and her replacement couldn&#8217;t arrive until three hours later. The angry homeowner demanded that Shepard promise it would never happen again.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;We&#8217;re going to make every effort, but if something out of our control happens, we can&#8217;t do that,&#8221; he told the customer. She decided to find another cleaning service.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.dallasmaids.com\/wp-content\/uploads\/2018\/07\/quote-you-must-fire-bad-customers-just-as-you-would-fire-a-bad-employee-if-you-do-not-get-robert-kiyosaki.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"850\" height=\"400\" src=\"https:\/\/dallasmaids.com\/wp-content\/uploads\/2018\/07\/quote-you-must-fire-bad-customers-just-as-you-would-fire-a-bad-employee-if-you-do-not-get-robert-kiyosaki.jpg\" alt=\"Robert Kiyosaki - Fire Bad Customers\" class=\"wp-image-3039\" srcset=\"https:\/\/dallasmaids.com\/wp-content\/uploads\/2018\/07\/quote-you-must-fire-bad-customers-just-as-you-would-fire-a-bad-employee-if-you-do-not-get-robert-kiyosaki.jpg 850w, https:\/\/dallasmaids.com\/wp-content\/uploads\/2018\/07\/quote-you-must-fire-bad-customers-just-as-you-would-fire-a-bad-employee-if-you-do-not-get-robert-kiyosaki-300x141.jpg 300w, https:\/\/dallasmaids.com\/wp-content\/uploads\/2018\/07\/quote-you-must-fire-bad-customers-just-as-you-would-fire-a-bad-employee-if-you-do-not-get-robert-kiyosaki-768x361.jpg 768w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><\/a><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Take Care of Your Business by Firing Difficult Customers<\/strong><\/h3>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">Firing difficult clients allows businesses to provide better services. Therefore as a business owner, you owe it to your good customers to fire the bad ones.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How do I determine who to let go? The 98\/2 rule: 2% of customers are responsible for 98% of the problems.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Letting the 2% go allows your employees to reallocate their time to better serve the other 98%; your good customers.<\/li>\n\n\n\n<li>Letting go the bad 2% improves employee moral 98%. Happy employees leads to consistent, quality services while preventing costly turnover.<\/li>\n\n\n\n<li>Letting the 2% go just makes your life so much better<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">When a customer is continually taking up my staff&#8217;s time (and patience) with superfluous hassles and complaints, then it&#8217;s time to find the best way to fire them. Each instance varies because difficult customers think differently. For example, a few weeks ago we had a client whose lack of empathy and inability to be reasonable had gone too far. Googling &#8220;symptoms&#8221;, &#8220;disorder&#8221;, along with how she acted brought up narcissistic personality disorder (NPD). <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They do not handle rejection well and thrive on adulation. Therefore I listed a few reasonable items that my business needed to continue serving her while heaping praise upon her (I&#8217;m so happy to have her as a customer&#8230; I would hate to lose her&#8230; etc). I wanted her to leave on her own volition less I risk a vindictive online review. As expected, my reasonable list of items was not reasonable to her, so she left on her terms. My office staff were ecstatic.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I&#8217;ve never regretted any customer we&#8217;ve had to let go. It&#8217;s simply better business to avoid toxic persons. It makes my employee&#8217;s lives much better and if I take care of my staff, they will take care of my customers!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8212; AP article links &#8212; Dallas Maids was featured in an article for taking care of businesses. Here&#8217;s the entire article for you to read! Recently the owner of Dallas Maids was quoted in an Associated Press article entitled &#8220;Hard to do: Businesses may need to break up with customers&#8221; about why firing difficult customers [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":13320,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[21,13],"tags":[326,327,328,329,330,331],"class_list":["post-3034","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-advice","category-dallas-maids","tag-associated-press","tag-difficult-customers","tag-fire-customers","tag-inc","tag-usa-today","tag-washington-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hard to Do: Businesses May Need to Break Up With Customers -<\/title>\n<meta name=\"description\" content=\"Dallas Maids was featured in an Associated Press article related to difficult customers and how to protect our business.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dallasmaids.com\/hard-to-do-businesses-may-need-to-break-up-with-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hard to Do: Businesses May Need to Break Up With Customers -\" \/>\n<meta property=\"og:description\" content=\"Dallas Maids was featured in an Associated Press article related to difficult customers and how to protect our business.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dallasmaids.com\/hard-to-do-businesses-may-need-to-break-up-with-customers\/\" \/>\n<meta property=\"og:site_name\" content=\"Dallas Maids\u00ae | Maid Service &amp; 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