{"id":8536,"date":"2024-05-18T15:55:33","date_gmt":"2024-05-18T15:55:33","guid":{"rendered":"https:\/\/dallasmaids.com\/?page_id=8536"},"modified":"2026-05-04T17:52:33","modified_gmt":"2026-05-04T17:52:33","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/dallasmaids.com\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8536\" class=\"elementor elementor-8536\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d9eebca elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d9eebca\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-18e82b7\" data-id=\"18e82b7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-212c0fc elementor-widget elementor-widget-heading\" data-id=\"212c0fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">CUSTOMER SERVICE\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1173f3 elementor-widget elementor-widget-heading\" data-id=\"a1173f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">HOW TO GIVE OUR CUSTOMERS THE BEST SERVICE\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-a16b618 e-flex e-con-boxed e-con e-parent\" data-id=\"a16b618\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69591c2 elementor-widget elementor-widget-heading\" data-id=\"69591c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Table of Contents<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-948a346 elementor-widget elementor-widget-text-editor\" data-id=\"948a346\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/www.dallasmaids.com\/customer-service\/#heard\">HEARD Technique<\/a>\u00a0\u2013 Good people make mistakes. Here is how to recover from an unhappy customer experience.<\/li><li><a href=\"https:\/\/www.dallasmaids.com\/customer-service\/#complainer\">Chronic Complainers<\/a>\u00a0\u2013 How to deal with chronic complainers<\/li><li><a href=\"https:\/\/www.dallasmaids.com\/customer-service\/#tips\">Customer Service Tips<\/a>\u00a0\u2013 General customer service tips<\/li><li><a href=\"https:\/\/www.dallasmaids.com\/customer-service\/#type\">DISC Personality Type<\/a>\u00a0\u2013 Understanding how people think allows you to better relate.<\/li><li><a href=\"https:\/\/www.dallasmaids.com\/customer-service\/#orion\">Orion Survey for Job Applicants<\/a>\u00a0\u2013 Survey for job applicants.<\/li><li><a href=\"https:\/\/www.dallasmaids.com\/customer-service\/#email\">Email Etiquette<\/a>\u00a0\u2013 Guidelines for professional online communication.<\/li><li><a href=\"https:\/\/www.dallasmaids.com\/customer-service\/#flow\">Call Flow<\/a>\u00a0\u2013 Guidelines for professional online communication.<\/li><\/ul><p>External Resources:<\/p><ul><li><a href=\"https:\/\/www.dallasmaids.com\/dallas-maids-friend-to-friend-referral-program\/\">Refer a Friend<\/a> (Customer Promos) \u2013 Referral program for our customers.<\/li><li><a href=\"https:\/\/www.groovehq.com\/support\/how-to-handle-angry-customer-service-complaint-on-twitter\" target=\"_blank\" rel=\"noopener noreferrer\">How To Handle Angry Customer Service Complaints<\/a> (Outside Article) \u2013 Good tips on how to reply to angry customers.<\/li><li>AI SOP agents for Management (<a href=\"https:\/\/gemini.google.com\/gem\/1cMioXdmqs3F5VeV9VT6aIGFQKrAIBnor?usp=sharing\">Dust Commander<\/a>) and Team Members (<a href=\"https:\/\/gemini.google.com\/gem\/17EECgXhaUVLMX4zQkP6Q_rzQ6jFYgW-T?usp=sharing\">Freya<\/a>).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd31fe4 elementor-widget elementor-widget-text-editor\" data-id=\"bd31fe4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p id=\"heard\"><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84c13a0 elementor-widget elementor-widget-spacer\" data-id=\"84c13a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-587b659 elementor-widget elementor-widget-heading\" data-id=\"587b659\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">HEARD Technique<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50a8bba elementor-widget elementor-widget-text-editor\" data-id=\"50a8bba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It doesn\u2019t matter how good of a maid service we are: Good people make mistakes. Whether you\u2019re at fault or not, it\u2019s in your best interest to make things right for your customers.<\/p><p><strong>H<\/strong>ear\u00a0\u2013 Let the customer tell their entire story without interruption. Sometimes, we just want someone to listen.<br \/><strong>E<\/strong>mpathize\u00a0\u2013 Convey that you deeply understand how the customer feels. Use phrases like \u201cIt\u2019s ok to feel that way. I\u2019d be frustrated, too!\u201d<br \/><strong>A<\/strong>pologize\u00a0\u2013 As long as it\u2019s sincere, you can\u2019t apologize enough. Even if you didn\u2019t do whatever made them upset, you can still genuinely be apologetic for the way your customer feels (e.g., I\u2019m always sorry that a customer feels upset). Inform them that you will look into this immediately (do not promise anything on the first call because you need to gather more information first).<br \/><strong>R<\/strong>esolve\u00a0\u2013 Resolve the issue quickly. If it is our fault, don\u2019t be afraid to ask the customer: \u201cwhat can I do to make this right?\u201d<br \/><strong>D<\/strong>iagnose\u00a0\u2013 Get to the bottom of why the mistake occurred, without blaming anyone; focus on fixing the process so that it doesn\u2019t happen again!<\/p><p><strong>Note:<\/strong>\u00a0Apply HEARD Technique when dealing with staff issues.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c194954 elementor-widget elementor-widget-text-editor\" data-id=\"c194954\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p id=\"complainer\"><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ab8212 elementor-widget elementor-widget-spacer\" data-id=\"5ab8212\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6479b6 elementor-widget elementor-widget-heading\" data-id=\"c6479b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chronic Complainers\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ee1db1 elementor-widget elementor-widget-text-editor\" data-id=\"6ee1db1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Optimists\u00a0see<\/strong>:\u00a0<em>A glass half full<\/em>.<\/p><p><strong>Pessimists see<\/strong>:\u00a0<em>A glass half empty<\/em>.<\/p><p><strong>Chronic complainers see<\/strong>:\u00a0<em>A glass that is slightly chipped holding water that isn\u2019t cold enough, probably because it\u2019s tap water when I asked for bottled water and wait, there\u2019s a smudge on the rim, too, which means the glass wasn\u2019t cleaned properly and now I\u2019ll probably end up with some kind of virus. Why do these things always happen to me?!<\/em><\/p><p>The constant negativity issuing forth from chronic complainers presents a huge challenge for those around them. And nothing makes chronic complainers happier than being more miserable than their\u00a0friends. Trying to remain positive, motivated and productive amid a constant stream of complaints and dissatisfaction can try anyone\u2019s patience.<\/p><p>Following are three essential survival tips that can help those who deal with chronic complainers manage a very difficult situation:<\/p><p><strong>Understanding\u00a0the Chronic Complainer Mindset<\/strong><\/p><p>Despite how difficult their complaints are for those around them, chronic complainers do not usually see themselves as negative people. Rather they perceive themselves as forever being on the losing end of things, as drawing the short straw on a daily basis. Therefore they see the world as being negative and themselves as merely responding appropriately to annoying, aggravating or unfortunate circumstances.<\/p><p>Even those chronic complainers who do recognize their prodigious complaining output truly believe their unlucky lot in life more than justifies expressing their dissatisfaction to those around them. After all, it is they who have been saddled with more problems and misfortune than most.<\/p><p><strong>Survival Tip #1:<\/strong>\u00a0Do not try to convince a chronic complainer things are \u201cnot as bad\u201d as they think they are or suggest they are \u201cover-reacting\u201d to events and situations. This will only compel him or her to mention 10 additional complaints or dissatisfaction you have not yet heard about, that might give you a better understanding of how terrible their lives actually are.<\/p><p><strong>Understanding What Chronic Complainers Want<\/strong><\/p><p>Chronic complainers complain to those around them because they seek sympathy and emotional validation. In other words, they want you to validate their experience, to tell them that indeed their glass was chipped, that, yes, they were given tap water rather than bottled water and that, in fact, they should probably get a good night\u2019s\u00a0sleep\u00a0so they can ward off whatever germs were embedded in that smudge on the rim.<\/p><p><strong>Survival Tip #2:<\/strong>\u00a0The quickest way to extract yourself from a complaining soliloquy or shorten a grumble-a-thon, is to validate their feelings, express sympathy (which must sound authentic or it will not do the trick), and then redirect the complainer to the task at hand. For example, \u201cNo one picked up when you had called our office!? Gee, that\u2019s incredibly annoying! I know it\u2019s hard to shrug off those kinds of things but the phone call tsunami we received earlier is over and now you have my complete attention. Let\u2019s talk about that cleaning issue you had emailed us earlier\u2026\u201d<\/p><p><strong>Understanding what Chronic Complainers\u00a0<em>Don\u2019t<\/em>\u00a0Want<\/strong><\/p><p>Most chronic complainers truly see their lives as being full of hardship and challenge. Chronic complainers\u2019 perceptions about their hardships are deeply embedded in their personalities and sense of\u00a0identity. Therefore, although they tell others about their problems all the time, they are not really looking for advice or solutions.<\/p><p>Even when your advice would actually resolve a problem for them, chronic complainers will not be especially happy to hear it: Anything that takes away some recognition of their \u201chardship\u201d will be experienced as threatening to their identity and even to their sense of self. Therefore, they often respond to sound advice either by explaining why the suggestions won\u2019t work or by actually becoming upset that the person offering it doesn\u2019t understand how unsolvable their problem actually is.<\/p><p><strong>Survival Tip #3:<\/strong>\u00a0In the majority of situations (there are some obvious exceptions), you should avoid offering advice or solutions and stick to sympathy and emotional validation. However, even chronic complainers sometimes encounter authentic problems and make legitimate complaints. In such cases, when distress is warranted, offer sympathy followed by brief but pointed advice and it will probably be accepted and appreciated.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a94076c elementor-widget elementor-widget-text-editor\" data-id=\"a94076c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p id=\"tips\"><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2c001f elementor-widget elementor-widget-spacer\" data-id=\"a2c001f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55ff328 elementor-widget elementor-widget-heading\" data-id=\"55ff328\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Service Tips\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d01094 elementor-widget elementor-widget-text-editor\" data-id=\"8d01094\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-8541 alignleft\" src=\"https:\/\/dallasmaids.com\/wp-content\/uploads\/2024\/05\/support_woman-512.png\" alt=\"\" width=\"512\" height=\"512\" srcset=\"https:\/\/dallasmaids.com\/wp-content\/uploads\/2024\/05\/support_woman-512.png 512w, https:\/\/dallasmaids.com\/wp-content\/uploads\/2024\/05\/support_woman-512-150x150.png 150w, https:\/\/dallasmaids.com\/wp-content\/uploads\/2024\/05\/support_woman-512-300x300.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>When customers call us, they are NOT just buying our housecleaning services, they are buying the WHOLE Dallas Maids\u2019 experience.<\/p><p>From the first friendly phone call to the final followup quality check calls, the customer service you provide and HOW you communicate with our awesome customers is as important as the cleaning service provided in their home. Since you are an important part of the whole, people are actually buying YOU. That is why your customer service is critical.<\/p><p>Here are helpful customer service tips prepared by Diana of Dallas Maids (Thank you Diana!). May these tips take your customer service to the next level.<\/p><p><strong>FIRST IMPRESSIONS LAST A LIFE TIME\u00a0<em>\u2013 they can make or break you<\/em><\/strong><\/p><p>Take this opportunity to showcase your professional and social skills. Not only will this impression imprint with our customer but it will help them make a business decision as well.<\/p><p><strong>SPEAK WITH A SMILE!!<\/strong><\/p><p>Speaking with a smile will make your voice sound more welcoming than usual.<\/p><p>Good posture will have an impact on the sound of your voice!<\/p><p><strong>EMPATHY\u00a0<em>\u2013 the ability to understand and share the feelings of another<\/em><\/strong><\/p><p>When speaking with an upset customer, take the time to acknowledge their feelings and making their issue yours (this will help your resolution and ensure the issue doesn\u2019t happen again)<\/p><p>When providing a resolution, always try to give the customer a choice, this will make them feel more comfortable with the possible outcome.<\/p><p><strong>LISTENING<\/strong><\/p><p>We can hear a person talk all day, but are we really listening?<\/p><p>Paying attention to detail is the key to a one time resolution!<\/p><p>If you are not sure, you can always repeat what the customer said just to ensure you have a clear understanding of what happened and how you can prevent it from happening again.<\/p><ul><li><strong>Only 1 in 10 companies are able to answer questions in the first reply<\/strong><\/li><\/ul><p>This is why it is imperative that we check all forms of communication!<\/p><ul><li><strong>99% of companies do not follow up on customers to see if they were satisfied with the response<\/strong>.<\/li><\/ul><p>This shows how important it is to follow up with our customers when an issue is brought to our attention. As well as following up with them once the issue has been resolved.<\/p><p><strong>PERSONALITIES<\/strong><\/p><p>Learning your personality will help you adjust to the personality of whomever you are speaking with, weather it\u2019s via phone, email or in person. The four personality types are:<\/p><ol><li>ENTERTAINER<\/li><li>FEELER<\/li><li>CONTROLLER<\/li><li>THINKER<\/li><\/ol><p>Which one are you?! How do you respond? Read this insightful article on\u00a0<a href=\"https:\/\/www.callcentrehelper.com\/using-personality-profiles-to-personalise-customer-interactions-38351.htm\">Using Personality Profiles to Personalize Customer Interactions<\/a>.<\/p><p><strong>FEEDBACK<\/strong><\/p><p>Paying attention to the feedback we are given shows the customer how much we care, not only for them but our employees as well. The value on both ends is important to retain a successful business relation with our customers.<\/p><ol><li>Respond to all customer service questions<\/li><li>Inform the customer that their email\/feedback has been received<\/li><li>Follow up on the customer<\/li><li>Answer all questions on the first response<\/li><li>Make it easy for customers and the ladies to contact you<\/li><li>Focus on quality, rather than quantity and time<\/li><\/ol><p><a href=\"https:\/\/www.youtube.com\/watch?v=KrMZgsfOLFA\">Here is a link<\/a>\u00a0that we can all relate to when it comes to customer service<a name=\"type\"><\/a>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbb5605 elementor-widget elementor-widget-text-editor\" data-id=\"fbb5605\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p id=\"type\"><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf75f9 elementor-widget elementor-widget-spacer\" data-id=\"fdf75f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2785f13 elementor-widget elementor-widget-heading\" data-id=\"2785f13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DISC Personality Types<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bc0088 elementor-widget elementor-widget-text-editor\" data-id=\"3bc0088\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>DISC personality profile is a non-judgmental tool used to determine people\u2019s behavioral differences, allowing you to better relate. The\u00a0<a href=\"https:\/\/www.123test.com\/disc-personality-test\/\">DISC Personality Test<\/a>\u00a0is ideal when hiring, ensuring Dallas Maids hires individuals who are a good fit, culturally. Here are definitions of the four factors measured.<\/p><p><strong>DOMINANCE<\/strong><\/p><p>Describes the way you deal with problems, assert yourself and control situations.\u00a0<\/p><p>The Dominant \u201cD\u201d type\u00a0is an outgoing, task-oriented individual will be focused on getting things done, accomplishing tasks, getting to the bottom line as quickly as possible and MAKING IT HAPPEN! (The key insight in developing a relationship with this type person is\u00a0<strong>RESPECT and RESULTS<\/strong>.)<\/p><p><strong>INFLUENCE<\/strong><\/p><p>Describes the way you deal with people, the way you communicate and relate to others.<\/p><p>The Inspiring \u201cI\u201d type\u00a0is an outgoing, people-oriented individual loves to interact, socialize and have fun. This person is focused on what others may think of him or her. (The key insight in developing a relationship with this type person is\u00a0<strong>ADMIRATION and RECOGNITION<\/strong>.)<\/p><p><strong>STEADINESS<\/strong><\/p><p>Describes your temperament \u2013 patience, persistence, and thoughtfulness.<\/p><p>The Supportive \u201cS\u201d type\u00a0is a reserved, people-oriented individual will enjoy relationships, helping or supporting other people and working together as a team. (The key insight in developing a relationship with this person is\u00a0<strong>FRIENDLINESS and SINCERE APPRECIATION<\/strong>.)<\/p><p><strong>COMPLIANCE<\/strong><\/p><p>Describes how you approach and organize your activity, procedures and responsibilities.\u00a0<\/p><p>The Cautious \u201cC\u201d type\u00a0is a reserved, task-oriented individual will seek value, consistency and quality information. This person focuses on being correct and accurate. (The key insight in developing a relationship with this individual is\u00a0<strong>TRUST and INTEGRITY<\/strong>.)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-854e52d elementor-widget elementor-widget-text-editor\" data-id=\"854e52d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p id=\"orion\"><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-835ad63 elementor-widget elementor-widget-spacer\" data-id=\"835ad63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-524c2a7 elementor-widget elementor-widget-heading\" data-id=\"524c2a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ORION Job Applicant Survey<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb8c2d8 elementor-widget elementor-widget-text-editor\" data-id=\"fb8c2d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Finding the right people is key to customer satisfaction. Dallas Maids employees Orion Systems behavior and driving forces survey to help ensure newly hired cleaning techs are the right fit.<\/p><p>The Orion Systems Survey is an eighty-question opinion survey that was designed by lawyers, statisticians, and psychologists to assess a job candidate\u2019s likelihood of demonstrating problematic behaviors in\u00a0several different areas. The goal of the Orion is to alert employers to these potentially problematic and unacceptable employee behaviors as well as highlighting positive tendencies in those same areas before a hiring decision is made.<\/p><p>The areas that the Orion PE 3 SAFE CS Report looks at are:<\/p><ul><li>Employee Theft Attitude<\/li><li>Employee Workplace Drug Use Attitude<\/li><li>Safety and Risk Avoidance<\/li><li>Supervisory Attitude<\/li><li>Work Attitude<\/li><li>Customer Services Attitude<\/li><li>Prospects for Long Term Employment<\/li><\/ul><p>The Orion System has proven to be an invaluable resource for our clients in the following industries:<\/p><ul><li>Residential Cleaning Services<\/li><li>Commercial Cleaning Services<\/li><li>Home Health Care<\/li><li>Assisted Living Facilities<\/li><li>Pet Sitting and Walking Services<\/li><li>Pre-Schools<\/li><\/ul><p>Orion users have seen the following changes since implementing Orion into their hiring process:<\/p><ul><li>Fewer complaints from customers about theft<\/li><li>Increased employee retention and tenure<\/li><li>Improved customer service<\/li><li>Improved training effectiveness<\/li><li>Lower tardiness and absenteeism<\/li><li>Fewer background check failures<\/li><li>Improved workplace safety \u2013 leading to less worker\u2019s comp claims<\/li><li>Less workplace drug use and its negative consequences<\/li><li>Fewer employee terminations<\/li><\/ul><p><a href=\"https:\/\/www.dallasmaids.com\/wp-content\/uploads\/2018\/12\/Orion-Executive-Brief.pdf\">Orion Systems Executive Brief<\/a><\/p><p><a href=\"https:\/\/thesteeringgroup.com\/contact\/\" rel=\"nofollow\">1-800-405-3068<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e38c72 elementor-widget elementor-widget-text-editor\" data-id=\"7e38c72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p id=\"email\"><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c779c93 elementor-widget elementor-widget-spacer\" data-id=\"c779c93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5c6dae elementor-widget elementor-widget-heading\" data-id=\"c5c6dae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Email Etiquette\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d829749 elementor-widget elementor-widget-text-editor\" data-id=\"d829749\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1. Use professional salutations like \u201cHi\u201d or \u201cDear\u201d.<br \/>E.g.<br \/>Hi Robert,<br \/>Dear Robert,<\/p><p>2. Always thank the customer for their email or for responding to our email.<br \/>E.g.<br \/>Thank you for your-email.<br \/>Thank you for communicating with us.<br \/>Thank you for your quick response.<\/p><p>3. Make sure to answer all of the customers\u2019 inquiries.<\/p><p>4. After answering their concerns, confirm if they have other questions or concerns.<br \/>E.g.<br \/>Please let us know if you have any questions.<\/p><p>5. Use closing remarks.<br \/>E.g.<br \/>Best regards,<br \/>Regards,<\/p><p>6. Always indicate your name after the closing remarks.<br \/>E.g.<br \/>Best regards, Analin<\/p><p>7. Make sure to have the email signature after your name. In our webmail, the email signature goes to the bottom part of the email so make sure to cut and paste it to show under your name.<br \/>E.g.<br \/>Best regards, Analin<br \/>Analin Joy De Leon Customer<br \/>Service and Sales Trainer<br \/>Tel. No.: 469-487-6669<br \/>E-mail: analin1@dallasmaids.com<br \/>Website: www.dallasmaids.com<\/p><p>8. Ensue that grammar, spelling, spacing, and punctuation marks are correct.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e294c2e elementor-widget elementor-widget-text-editor\" data-id=\"e294c2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p id=\"flow\"><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b43b8c elementor-widget elementor-widget-spacer\" data-id=\"0b43b8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f025e1 elementor-widget elementor-widget-heading\" data-id=\"0f025e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Call Flow\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83810e7 elementor-widget elementor-widget-text-editor\" data-id=\"83810e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Download \u00a0<a href=\"https:\/\/dallasmaids.com\/wp-content\/uploads\/2024\/05\/DALLAS-MAIDS-CALL-FLOW-GUIDELINES-FLOW-CHART.pdf\">Call Flow PDF<\/a><\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-8543\" src=\"https:\/\/dallasmaids.com\/wp-content\/uploads\/2024\/05\/DALLAS-MAIDS-CALL-FLOW-GUIDELINES-FLOW-CHART-768x2114-1.png\" alt=\"\" width=\"768\" height=\"2114\" srcset=\"https:\/\/dallasmaids.com\/wp-content\/uploads\/2024\/05\/DALLAS-MAIDS-CALL-FLOW-GUIDELINES-FLOW-CHART-768x2114-1.png 768w, https:\/\/dallasmaids.com\/wp-content\/uploads\/2024\/05\/DALLAS-MAIDS-CALL-FLOW-GUIDELINES-FLOW-CHART-768x2114-1-109x300.png 109w, https:\/\/dallasmaids.com\/wp-content\/uploads\/2024\/05\/DALLAS-MAIDS-CALL-FLOW-GUIDELINES-FLOW-CHART-768x2114-1-372x1024.png 372w, https:\/\/dallasmaids.com\/wp-content\/uploads\/2024\/05\/DALLAS-MAIDS-CALL-FLOW-GUIDELINES-FLOW-CHART-768x2114-1-558x1536.png 558w, https:\/\/dallasmaids.com\/wp-content\/uploads\/2024\/05\/DALLAS-MAIDS-CALL-FLOW-GUIDELINES-FLOW-CHART-768x2114-1-744x2048.png 744w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CUSTOMER SERVICE HOW TO GIVE OUR CUSTOMERS THE BEST SERVICE Table of Contents HEARD Technique\u00a0\u2013 Good people make mistakes. Here is how to recover from an unhappy customer experience. Chronic Complainers\u00a0\u2013 How to deal with chronic complainers Customer Service Tips\u00a0\u2013 General customer service tips DISC Personality Type\u00a0\u2013 Understanding how people think allows you to better [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8541,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-8536","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service - Dallas Maids\u00ae | Maid Service &amp; House Cleaning Services Voted #1 for a Reason<\/title>\n<meta name=\"description\" content=\"This is a compilation of Dallas Maids&#039; customer service practices. 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